Note internal is visible only to the agents.

Note external is visible also to the customer, provided that the customer is enabled to the customer interface.

Ciao, d.

Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di manish ramteke
Inviato: mercoledì 10 marzo 2010 12:53
A: User questions and discussions about OTRS.
Oggetto: Re: [otrs] Use of "Note Type" which is present in close ticket page

Hi,

Please help me with this.

On Wed, Mar 10, 2010 at 1:01 PM, manish ramteke <manish.s.ramteke@gmail.com> wrote:

Hi,

Please let me know few cases for which we would like to use field "Note Type" on page appears while
closing tickets.What is meaning of note-internal and note-external values for Note Type field and how can I configure them.

Thanks in advance.

Regards,
Manish Ramteke

Regards,
Manish Ramteke