Hi Q. Sorry, but that didn't work. My account has full authority on all groups and I can't move a ticket that is locked by another agent without taking ownership of the ticket first. Any other suggestions I might try out? -- Lars
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of LQ Marshall Sent: Thursday, May 08, 2008 5:04 PM To: 'User questions and discussions about OTRS.org' Subject: Re: [otrs] Moving a locked ticket to a different queue
I think so... Cause I believe I have done that before.
Not certain what exact permissions are required. I think it may just necessitate the authority to move tickets.
Q out...
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Sent: Thursday, May 08, 2008 4:05 AM Subject: [otrs] Moving a locked ticket to a different queue
Hi.
Is it possible for a supervisor to move a ticket locked by an agent to another queue without taking ownership of the ticket?
-- Lars
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