Hello Everyone,
I am using otrs 2.4.5 with ITSM 1.3.2 on windows 2008 server. I am facing
one issue: when a user creates a ticket, auto reply is working fine but
Agent notifications are not working. In preferences they are set to yes.
Please see the log below and guide me what am i missing here.
[Wed Jan 6 11:00:09 2010][Notice][Kernel::System::Ticket::TicketCreate]
New Ticket [2010010610000084/Hi Demo Ticket] created (TicketID=58,Queue=1st
Level::XXX,Priority=2-Normal,State=new)
[Wed Jan 6 11:00:10
2010][Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to
'XXXX ' from 'OTRS System '. HistoryType =>
SendAutoReply, Subject => [Ticket#2010010610000084] RE: Hi Demo Ticket;
[Wed Jan 6 11:00:10
2010][Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent auto
response (SendAutoReply) for Ticket [2010010610000084] (TicketID=58,
ArticleID=112) to 'XXXX '.
[Wed Jan 6 11:00:10 2010][Error][Kernel::System::Email::SMTP::Send][149]
Can't send message: 454Start mail input; end with <CRLF>.<CRLF>
5.7.3 Client does not have permission to Send As this sender.
! Enable Net::SMTP debug for more info!
[Wed Jan 6 11:00:10
2010][Notice][Kernel::System::Ticket::Article::SendAgentNotification] Sent
agent 'NewTicket' notification to 'XXXX '.
[Wed Jan 6 11:00:11 2010][Error][Kernel::System::Email::SMTP::Send][149]
Can't send message: 454Start mail input; end with <CRLF>.<CRLF>
5.7.3 Client does not have permission to Send As this sender.
! Enable Net::SMTP debug for more info!
[Wed Jan 6 11:00:11
2010][Notice][Kernel::System::Ticket::Article::SendAgentNotification] Sent
agent 'NewTicket' notification to 'XXXX '.
[Wed Jan 6 11:00:12
2010][Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 1
email(s) from otrs1/XXXXXXX.
Regards
Arpit Gupta
=====-----=====-----=====
Notice: The information contained in this e-mail
message and/or attachments to it may contain
confidential or privileged information. If you are
not the intended recipient, any dissemination, use,
review, distribution, printing or copying of the
information contained in this e-mail message
and/or attachments to it are strictly prohibited. If
you have received this communication in error,
please notify us by reply e-mail or telephone and
immediately and permanently delete the message
and any attachments. Thank you
