Hi Dave,
So you have a Ubuntu machine pointing at Microsoft SQL Server? That is
always tricky. Do you use one of the commercial Unix ODBC solutions,
for instance Easysoft's driver?
Some ODBC solutions involve acting as a Sybase client, which works
sometimes because Sybase and Microsoft SQL server have a shared code
base - but that is more than 12 years ago. So this might lead to
trouble on modern MS-SQL databases.
OTRS stores add-on packages as XML in the database. It **looks** like
that XML is not completely stored, or maybe isn't completely
transfered over to your OTRS system. You can try and take a look with
a query analyzer if the XML is in tact in the database.
My suggestion is that if you'd like to go the way of Linux with an
Microsoft SQL Server database, that you'd also invest in a proper ODBC
driver, and maybe work with Easysoft - or whatever vendor - support to
floss out any issues.
And of course Linux with PostgreSQL or MySQL as the database works fine...
May I ask what kind of issues you ran into with OTRS on Windows? It is
really straight forward to configure access to MS-SQL server from a
Windows based web server.
((enjoy))
-
Michiel Beijen
R&D
OTRS AG
Norsk-Data-Str 1.
61352 Bad Homburg
Germany
T: +31 (0) 6457 42418
F: +49 (0) 9421 56818-18
I: http://www.otrs.com/
Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial
register: 10751, Tax ID: 003 240
97505 Chairman of the Board: Burchard Steinbild, Managing Board: André
Mindermann (CEO), Martin Edenhofer
CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS
at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/7uyQfY
On Mon, Nov 23, 2009 at 12:30 PM, Dave Lageweg
Hi All, Because I had problems on my windows installation i installed a clean Ubuntu server and installed all modules and OTRS 2.4.5 on it. My OTRS is pointing to a MSSQL database and everything looked fine last week. Package Manager under admin was working but it did not showed me the ITSM modules unfortunately. I know i tried a install of package but can't remember now which one (i had to help a customer the rest of the week and could not go further...). When i now go to admin and then to package manager i get the following software error: Software error: not properly closed tag 'File' Does anybody have any idea how to solve this? Thanks in advance! Best, Dave ________________________________ Telio Nederland B.V. | Veemkade 540 | 1019 HE Amsterdam | Netherlands Tel: 0320 750400 | E-Mail: nl-info@tel.io | Website: www.tel.io
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