Hi, I have tried it , but for all my queues it gives, this standard message:- Error, No tickets created in Queues: STORAGE/Backup/Restore/Archive/Quota, between 01-07-2005 and 31-07-2005 Any help. Thanks Ravi Ahuja Edgar Meij - Hostnet Helpdesk wrote:
Dear all,
During the greater part of this year I've been developing a statistics module for OTRS (and Hostnet). Attached you'll find a zip file with the final result. See the README file within for further installation details, requirements, etc. etc.
The script is able to produce the following ticket statistics, aggregated on a per-day or per-week basis, between specified dates and in specified queues. The output can be selected as well; graphs, CSV and HTML (tables) are supported. Maybe it'll be of use to some of you ;-) .
- Number of new tickets (total/calls/e-mails) - Workload (number of calls, in- and outgoing e-mails)
efficiency: - E-mail time calculations: Open time Reply time Resolution time
efficacy: - Average number of follow-ups/replies per ticket - Number of first time fixes
Best regards (and happy holidays),
Edgar Meij
Hostnet BV Singel 106 1015 AD Amsterdam The Netherlands
helpdesk website: http://www.hostnet.nl/helpdesk helpdesk : helpdesk@hostnet.nl tel : 020 // 7500 811 fax : 020 // 7500 825 sales : sales@hostnet.nl administratie : admin@hostnet.nl
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