Workaround: - rpm -U /tmp/otrs-3.....rpm - cat scripts/DBUpdate-to-3.0.mysql.sql | mysql -p -f -u root otrs - scripts/DBUpdate-to-3.0.pl - cat scripts/DBUpdate-to-3.0-post.mysql.sql | mysql -p -f -u root otrs - bin/otrs.RebuildConfig.pl - bin/otrs.DeleteCache.pl - mysqldump -u username -ppassword database_name > FILE.sql Now uninstall all otrs, del the folder /opt/otrs/. - rpm -i /tmp/otrs-3....rpm - mysql -u username -ppassword database_name < FILE.sql WORKED! But its not a real solution ....we`ll wait until otrs.3.1 if there do not come up any heavy impacts.... bjoern Mit freundlichen Grüßen __________________________________ Björn Wahl Leiter EDV-Abteilung Betriebswirt Fachrichtung Wirtschaftsinformatik St.-Marien Hospital Borken GmbH Am Boltenhof 7 - D-46325 Borken Telefon: +49 (0) 2861 97 - 1125 Telefax: +49 (0) 2861 97 - 5 1122 bjoern.wahl@hospital-borken.de www.hospital-borken.de
Martin Gruner 08.12.10 9.24 Uhr >>> Hi Björn and Aron,
this seems to be caused by JavaScript errors. Can you please post a) your Kernel/Config/ZZZAuto.pm b) the generated HTML code of your Dashboard Btw, we improved the UPGRADING instructions file, the improvements will be in the next release of OTRS, 3.0.4. Please see http://source.otrs.org/viewvc.cgi/otrs/UPGRADING?view=markup and check if there is anything that might apply to you. Regards, mg Am 07.12.10 10:45, schrieb bjoern wahl:
We have also a lot of pain with the move to 3.0.3.
http://forums.otrs.org/viewtopic.php?f=35&t=6831
I did not manage to solve the problem by now. If you have any solution please mail.
Mit freundlichen Grüßen
__________________________________
Björn Wahl Leiter EDV-Abteilung Betriebswirt Fachrichtung Wirtschaftsinformatik
St.-Marien Hospital Borken GmbH Am Boltenhof 7 - D-46325 Borken Telefon: +49 (0) 2861 97 - 1125 Telefax: +49 (0) 2861 97 - 5 1122 bjoern.wahl@hospital-borken.de www.hospital-borken.de
Aron Rotteveel 07.12.10 10.42 Uhr >>> Hi,
I have just *tried* upgrading from 2.4.9 to 3.0.3 but found it to be a great pain. I have manually plowed through the database and ZZZAuto.pm to change our default theme to 'Standard' again to make the basics work, but after that it seems that I am left with a completely unusable installation.
I can not click anything except for the tickets in the dashboard view. When I get in the ticket screen, I can no longer click *anything*. Not the menus, not the ticket/conversation options, nothing. My bet is this is caused by overusage of JavaScript and not providing a fallback. If this is the case, this should really be re-thought. The interface does not really feel that intuitive compared to 2.x and the use of JavaScript I have seen so far does not really improve it, especially if it is the cause for errors like these.
I have tested this in Google Chrome, Firefox 3.6 and IE8. None of them work. My Firebug console shows the following JavaScript error in the ticket detail screen: printStackTrace is not defined (/js/Core.App.jsm, line 42)
I have this can be fixed soon.
-- Best regards / Met vriendelijke groet,
Aron Rotteveel
Registergericht : Amtsgericht Coesfeld Registernummer : HR B 4914 Vertretungsberechtigter Geschäftsführer: Dipl.-Kfm. Christoph Bröcker Umsatzsteuer-Identifikationsnummer gem 27 a Umsatzsteuergesetz: DE 307/5937/0049 Aufsichtsrat: Herr Hubert Vennemann (Vorsitzender)
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