I had a working OTRS installation on this system but lost the data and now must reinstall from scratch. So I have been through this once before successfully and I can't figure out why it doesn't work now. I think I followed the INSTALL instructions. I did the manual database schema setup, not installer.pl. All I get from the web server is 'Internal Server Error'. [Sat May 14 19:48:53 2005] [error] [client 69.17.97.230] Premature end of script headers: /home/otrs/bin/cgi-bin/index.pl The installer.pl script gives the same error. I am using Apache 1.3.33, perl 5.8.6, and MySQL 4.1.11 on FreeBSD 4.9. The system is a FreeBSD jail. I started with mod_perl 1.29 and then uninstalled it and switched to CGI mode, both fail. I am running the web server as the otrs user. The otrs user is in the web server group. I ran SetPermissions.sh. I edited Kernel/Config.pm. I have verified that the otrs MySQL user can log into the database and that the database tables were created. perl thinks syntax is ok... admin# perl -cw bin/cgi-bin/index.pl bin/cgi-bin/index.pl syntax OK admin# perl -cw bin/cgi-bin/installer.pl bin/cgi-bin/installer.pl syntax OK otrs.checkModules runs ok... admin# bin/otrs.checkModules CGI ... ok Date::Pcalc ... ok DBI ... ok DBD::mysql ... ok Digest::MD5 ... ok Email::Valid ... ok IO::Scalar ... ok IO::Wrap ... ok MIME::Base64 ... ok MIME::Tools ... ok Mail::Internet ... ok Net::DNS ... ok Net::POP3 ... ok Net::LDAP ... not installed! (for directory authentication - not required) Net::SMTP ... ok Authen::SASL ... ok GD ... ok GD::Text ... ok GD::Graph ... ok GD::Graph::lines ... ok GD::Text::Align ... ok Troubleshooting suggestions would be appreciated. --Paul