Hi, I'm slowly getting to a stage where I can drop RT and move to OTRS, however there are some things I still need to fix. I've looked through the manual and done some searches and not found much info on the following. 1) I want an auto response that gets sent out when a ticket is 'closed' . I have this when a ticket is opened but I could not easily see how to do it for closed? 2) There is a link/setting on the OTRS-Admin-Queue page for Calendar, what is the purpose of this? 3) Can I create tickets and have them entered in the Calendar module? 4) I get this logged to the Apache error file whenever any action, page reload etc occurs on OTRS:- [Fri May 11 12:38:29 2007] -e: DBI::db=HASH(0xb3a2588)->disconnect invalidates 1 active statement handle (either destroy statement handles or call finish on them before disconnecting) at /opt/otrs//Kernel/System/DB.pm line 223. What is it and can it be stopped/fixed? 5) How does one assign a ticket to ones self? Is the 'Lock' feature used for this? 6) When entering a customer on OTRS-Customer User page, how can you make the customer ID chosen for you and unique? I would ideally like this to be of the format UBE00001, UBE00002 etc etc ? Ok, enough for now, thanks in advance for any help. Mike