HI,

Yes I have 2 queues assigned to the agent.

I want to see only the opened tickets in those 2 queues.

How to configure that?

Thanks and Regards

Nikhil Joshi

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Steven Carr
Sent: Tuesday, January 03, 2012 2:33 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] OTRS configuration

It should do that already. Have you gone into your Preferences and selected which Queues you want to see in your "My Queues" page?

Steve

On 3 January 2012 05:39, Nikhil Joshi <nikhil.joshi@architectsap.com> wrote:

Hi,

I have configured the OTRS and I want to customize it according to my need.

How to configure the following.

1.I want to see only the tickets which are in process or which are in new state, in the agents queueview.

Regards

Nikhil Joshi

Webdynpro Consultant

ArchitectSAP Solutions  | www.ArchitectSAP.com | 9960979700

Pune

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