I think he wants to know how you got it to work -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Alexander Scholler Sent: Tuesday, May 15, 2007 8:59 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Tickets between two OTRS systems Hi Sven, Sven Wilhelm schrieb:
Hi,
is it anyway possible to pipe tickets from one otrs system into another having two different kind of numbering schemas?
use case: a support team has to send requests to an external support team also working with otrs. I like to manage this requests the same way as requests
from customers.
I just can report that my mail-interaction out of our otrs with sales@otrs.com worked. We us vorgang# they us ticket# We both have differenct system-ids
regards
sven
Bye, Alex