Hi !
Developers, please, tell me where i can find all http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=5&ItemID=186
but it's too old and incomplete (maybe for old version?)
for example, i try to use tag, but ....
742:AgentTicketCompose.pm
# cleanup all not needed /-/gi;
and this tag counted as "not needed" and replace with "-" in my message (but
it listed and recommended!)
All what i need (ideally) - tag for articleid (current text article inside all
ticket structure) or combination of ticketid, date, current answering agent
and customer id, that unambiguously define current agent answer article in
ticket structure (less acceptably).
--
Mike Lykov
System Administrator, Domain Name Registrar REG.RU
http://www.reg.ru/ +7 495 580-11-11 int. 504
