Richard Cross wrote:
1. It has retrieved every single mail item going back to 2006, resulting in just over 1,000 tickets. Is there a way to limit the number of emails retrieved, or to specify that only emails after a certain date are retrieved?
2. It has deleted every single mail from both IMAP mailboxes (help!), so now none of my colleagues who use those mail boxes can read the old emails. Is there a way to retrieve emails without removing them from the server?
Answer to both questions: if you want to archive mails, do so in a separate mailbox.
3. The tickets are ordered with the oldest at the top of the list. Is there a way to change this?
Admin > SysConfig > Group: Ticket > Subgroup: Frontend::Agent::Ticket::ViewStatus > Ticket::Frontend::StatusOrder::Default: Up.
4. I notice that one of the ticket queue links is flashing - what does this mean?
Tickets are overdue. The queue wants attention. :o) Nils Breunese.