Hi,
Thank you for answering me, but I didn't know how to user freetext field, and add something custom, can you tell me how to do that ?
Thank you
Torsten Thau
Hello,
Anyone can tell me how to add a custom field on submitting a new ticket ? I would add a new menu field on the page CustomerTicketMessage and insert that field on the database.
I tried to find where insertion is done on the pm files, but I didn't undestand how this is done.
I give an example on new ticket page I have 3 fields
To : Subject : Text :
I would to have this
To : Ref : Subject: Text:
When ticket is submitted all fields are inserted into the database and extracted later.
...why don't you use a freetext field for this? regards, Torsten Thau - -- Torsten Thau, Dipl. Inform. c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz phone: +49 371 5347 623 cell: +49 176 66 680 680 personal pgp-key: 0x93E0A174 fax: +49 371 5347 625 http://www.cape-it.de -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.6 (GNU/Linux) iD8DBQFHhyd5vXo8m5PgoXQRAi40AJ0Qhdi2MS0hzHlCN14bsNOOlery/gCbBch3 wN29jLecPXYn42Xe7VO00FQ= =9CcA -----END PGP SIGNATURE----- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/