Hi Eddie,
This error was apparently found to be the result of updating PERL.
BUT, as my otrs runs on a shared webserver, my provider refuses to downgrade perl and tels me to fix my own problems ... :-(
Restoring question.pm and base.pm to a pre-upgrade version resolved the issue for the other poster.
So thats the Perl standard modules Net::DNS::Question and Net::DNS::Resolver::Base. They are located somewhere in your perl path. That is your provider's perl path, where you can't change anything. So you could try to * create the directories Kernel/cpan-lib/Net/DNS/Resolver/ * get old, working versions of these two files (from cpan.org), * copy them to Kernel/cpan-lib/: * Kernel/cpan-lib/Net/DNS/Question.pm * Kernel/cpan-lib/Net/DNS/Resolver/Base.pm I think that should work. You could try to find out which versions you are using with these lines in index.pl: use Net::DNS::Question; warn "Net::DNS::Question: version $Net::DNS::Question::VERSION\n"; warn "Net::DNS::Resolver::Base: version $Net::DNS::Resolver::Base::VERSION\n"; I'm using version 610 of both modules. Cpan says current versions are 630 and 659. Hope that helps. Gerhard -------------------------------------------- Thus spake the master programmer: "Though a program be but three lines long, someday it will have to be maintained." Gerhard Weber