
Still searching for a way to revert to the original HTML output functionality. I'd appreciate even just a tip of what function or file to look at for changing this. Thanks! --- - Nick Bright Network Administrator Terra World Tel 888-332-1616 x 315 Fax 620-332-1201 Nick Bright wrote:
Any feedback on this issue?
I really would much rather generate HTML than a PDF!
--- - Nick Bright Network Administrator Terra World Tel 888-332-1616 x 315 Fax 620-332-1201
Nick Bright wrote:
Why even require the extra layer of software? It seems much simpler to me to just output a printer friendly HTML page - just like it used to. Before upgrading to 2.2.5 I was using 1.2.something, and clicking "Print" yielded a nice, printer friendly, HTML page.
Is there some option to just simply change the print output format? If there is, my grepping through the code tree hasn't turned it up.
--- - Nick Bright Network Administrator Terra World Tel 888-332-1616 x 315 Fax 620-332-1201
Peter van Beugen wrote:
or try another much much faster (free) PDF reader: http://www.foxitsoftware.com/
regards, Peter
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Van: otrs-bounces@otrs.org namens Nick Bright Verzonden: vr 28-3-2008 18:58 Aan: User questions and discussions about OTRS.org Onderwerp: [otrs] Print output - HTML instead of PDF?
Is it possible to change the output of the "Print" functionality (specifically I think it's AgentTicketPrint) back to HTML? My previous install of OTRS generated a printer friendly HTML page when the print function was called; I would prefer to have that type of output because it is much faster than generating a PDF.
By faster I mean, on workstations you don't have to wait for Adobe Bloatware Reader to open up just to click print.
I've dug on Config.pm and Defaults.pm, I don't see any configuration items relating to the type of printing output, and it's not obvious to my non-programmer brain how to change it in the actual AgentTicketPrint.pm module (or even if that's the appropriate place to change something.)
Thanks in advance,
-- --- - Nick Bright Network Administrator Terra World Tel 888-332-1616 x 315 Fax 620-332-1201 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
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