23 Feb
2005
23 Feb
'05
5:54 p.m.
On Feb 23, 2005, at 9:52 AM, Jack Doyle wrote:
I have a webpage on my Intranet that pages support personnel on the weekend. Basically, it sends an email to the support person's cellphone and one to otrs to create a ticket. However, since it is to: otrsaddress,phoneaddress both addresses show up under To: in otrs for both the agent and the customer.
Is there a way for me to have otrs remove any secondary email addresses that the message was also sent to? Do I make sense?
Can you make your webpage Bcc the phone number?