13 Aug
2004
13 Aug
'04
9:42 p.m.
All, I have tried to figure out if it is possible to assign the ticket to an individual user rather then a queue. In our case, we would like a dispatcher to look at the list of incoming messages (i.e. Raw Queue) and then assign them to technicians based on responsibilities and knowledge. Of course I can make a queue for each user, but I think that would be silly. Is there a different way? ------------------------------------ Alex Vishnev CTO avishnev@optonline.net 121 Varick St NYC, NY 10013 tel: (732) 360-0296 mobile: (732) 763-6388 ------------------------------------