It is not possible. Once the ticket is
created that’s it.
From:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gabriele D'Andrea
Sent: Monday, May 28, 2007 4:12 AM
To:
Subject: [otrs] Transfom a ticket
into a follu-up: is it possible?
Hi there, I'd like to know if it's possible to transfer a
newly created ticket into a follwup for an existing ticket.
I've tried with the Merge feature: now the tickets are
merged, but each still preserving their own ticket number.
I try to explain better: I have merged 4 tickets, and
that's ok, but in the queue, I still find the 4 tickets, only if I click on one
of them, I notice that they are merged in a single request.
What I'd like to obtain, instead, is to have only one
ticket shown in the ticket queue.
How is it possible to achieve that?
Thanks a lot
Gabriele D'Andrea