30 May
2008
30 May
'08
12:56 p.m.
aleem bagwan wrote:
Can anyone please tell me what is difference between note-internal and note-external? As far as i know note-internal will send only a web notification, as a trail link, to Agents Ticketview page. Whereas note-external will make available the web link as notification to both agent and customer ticketview page. But in both cases a mail notification is sent to only owner of the ticket and not to all the agents.
Is my understanding correct? Please correct me if i m wrong.
I believe your understanding is correct. Internal versus external refers to the visibility to the customer AFAIK. Nils Breunese.