What do you mean crontab? Is the crontab the same folder below Opt/Otrs/Var/Cron ? I configured the Generic_Agent_Database:
# start generic agent every 10 minutes */10 * * * * $HOME/bin/otrs.GenericAgent.pl -c db >> /dev/null
And put the Generic_Agent inactive.
Yousef
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Steven Carr
Sent: Wednesday, March 06, 2013 2:28 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] GenericAgent
On 6 March 2013 11:20, Yousef Hamad
# start generic agent every 10 minutes */10 * * * * $HOME/bin/otrs.GenericAgent.pl -c db >> /dev/null # start generic agent every 20 minutes */10 * * * * $HOME/bin/otrs.GenericAgent.pl >> /dev/null
These sitting on Generic_Agent_database not Generic_Agent
Yes, so what have you got configured in your crontab? I'm trying to help here but rapidly losing patience and interest, if you aren't willing to give out the information that we have asked for then we won't be able to assist. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs