Hello,
I created a queue called 'sysadmin-raw', which was
working fine (I was receiving alerts about new entries
in it, and I could click on it to read and resolve the
tickets).
However, today, I created a new queue called
"Administration", and made 'sysadmin-raw' a subgroup
of it.
In addition, I created a new group called
"administrators", and made the 'sysadmin-raw' part of
that group. The queue was a part of the "users"
group.
I gave myself 'rw' privileges in the "administrators"
group, and made it one of my custom queues.
The problem is this: I receive the alerts about new
tickets in the queue, but when I log in, I am unable
to even see the queue.
If I log in as 'root@localhost', which has 'rw' access
to *all* queues, I can see where it says
'sysadmin-raw(5)' (indicating 5 messages), however,
when I click on it,the page just reloads, and the
messages in the queue do not show up.
I have tried putting the queue back into the "users"
group, and not making it a sub-queue of anything else,
but this has not remedied the issue.
Any hints, advice, or other light you may be able to
shed on this matter is greatly appreciated.
Thank you, in advance, for your help.
Alan Murrell