Hi Andy, On Tue, Apr 08, 2003 at 05:31:55PM +0200, gd^crazy wrote:
after using OTRS a while, we sometimes are getting errors from the cron job of OTRS: Why can´t OTRS send to a mail address sometimes, and how to stop this error? Can I turn off somewhere something so that OTRS only tries once to send and goes to the next mail? This error mail I´m receiving every 5 minutes (because we´re fetching our mails every 5 minutes). Why is OTRS sending this error again and again? How to turn it off and prevent such errors in the future?
The LoopProtection is used to prevent email loops. OTRS sends per default just 40 auto-responses to one email address a day. Kernel/Config.pm [...] $Self->{PostmasterMaxEmails} = 40; [...] How ever, the 'LoopProtection!!! Send no more emails to '<>'! Max. count of 40 has been reached!' sounds strange. Please create a bugreport on http://bugs.otrs.org/ and we will help you.
Greetings, Andy
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce Schneier