Re: [otrs] How to provide "Expanded view" of tickets

Oleg O. Orlov wrote:

I know Ticket zoom mode is for more convenient view of Ticket for Staff

But, it would be perfect to have "Full expanded view" :

In this view we expect reads all notes in one long list with authors labels.

Please answer, how to resolve this by changing config or do you planing something like this???

P.S. This mode can really optimise time of operators answer and decision of another staff

Set the following: Admin > SysConfig > Ticket > Frontend::Agent::Ticket::ViewZoom > Ticket::Frontend::ZoomExpand: Yes We thought it would be more efficient to work with this setting enabled, but after trying it for two weeks we decided to change it back. YMMV. Nils Breunese.