I am running into this problem as I have read and tried many of the solution others have used but nothing has worked. I am attempting to install otrs-3.3.3-01 on a fresh install of CentOS 6.5 32bit. I have noticed somethings odd however as all of the corrections to this problem I have found said to use this command. ./SetPermissions.sh /opt/otrs otrs apache apache apache If you go into the bin folder the new command is ./otrs.SetPermission.pl, which I have tried and it states that the permissions for Kernel\Config.pm has been changed but I still get the error. I have running these commands in terminal as root and have even chmod the Config.pm file to give everyone read/write/execute permissions but it still won't pass the writeable test in the installer. Any suggestion??? Jacob W. Tennant IT Specialist Pierpont Community & Technical College Office: 304-333-3641 jacob.tennant@pierpont.edu