It's working exactly the way you configured it. 

You have multiple issues to resolve, and they may or may not be related, but I'd hazard a guess that you'd also have some diagnostic information in logs that represents the issues you're experiencing. 

Also, I'd recommend creating a forum post with a redacted version of your Config.pm because you will be able to edit it vs permanency of mailing list. 

To answer your question: Yes. Check logs and Config.pm. To answer the next question: "What should we be looking for?": Bad entries. "Exactly what?" Don't really know. You didn't provide enough information.
 




On Mon, May 13, 2013 at 5:32 AM, Simon Allison <SPAllison@southdowns.ac.uk> wrote:

Hi All,

 

I have setup LDAP and all works fine, but the customer information is not working .

 

The link below is where I get page cannot be displayed.

 

http://server/otrs/index.pl?Action=AdminCustomerUser;Nav=Agent

 

Also when we create tickets the LDAP customer information is not populated when creating a ticket.

 

 

Anything we can check? 

 

 

Simon Allison

IT Services

South Downs College

 

 

 

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