yes, it should be something like this.<div><br></div><div>ie, this is the incoming mail</div><div><br></div><div>from: ConfigurationManager</div><div>to: deployment, otrs</div><div>Subject: REV-EBIS version REV-EBIS_209.0.6.B1_IT Available for Test Environment</div>

<div>Body:</div><div><p class="MsoPlainText">Availability in System Test environment. </p>

<p class="MsoPlainText"><span style="mso-spacerun:yes"> </span>Release REV-EBIS
version REV-EBIS_209.0.6.B1_IT<span style="mso-spacerun:yes">  </span>available
for System Test environment on the Italian StarTeam server<span style="mso-spacerun:yes">  </span><span style="mso-spacerun:yes"> </span></p>

<p class="MsoPlainText"><span style="mso-spacerun:yes"> </span>Project:<span style="mso-spacerun:yes">        </span>Business_Intelligence</p>

<p class="MsoPlainText"><span style="mso-spacerun:yes"> </span>View:<span style="mso-spacerun:yes">           </span>REV-EBIS_209.0.6.B1_IT </p>

<p class="MsoPlainText"><span style="mso-spacerun:yes"> </span>CR implemented:
n.a.</p>

<p class="MsoPlainText"><span style="mso-spacerun:yes"> </span>Bug Solved:<span style="mso-spacerun:yes">     </span>75948;76004 </p>

<p class="MsoPlainText"><span style="mso-spacerun:yes"> </span></p><p class="MsoPlainText">for the last two row I would like to get (for CR) n.a (or the values that could be present) and (for Bug Solved) 75948;76004 and populate freetext7 and freetext8 respectively.</p>

<p class="MsoPlainText"><span style="mso-spacerun:yes"><br></span></p><p class="MsoPlainText"><span style="mso-spacerun:yes"><br></span></p><br><div class="gmail_quote">On Sun, Nov 22, 2009 at 11:25 PM, James Morgan <span dir="ltr">&lt;<a href="mailto:james.morgan@vernet.net.au">james.morgan@vernet.net.au</a>&gt;</span> wrote:<br>

<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">








<div lang="EN-AU" link="blue" vlink="purple">

<div>

<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">Sorry, I don’t understand the request.  Are you wanting to parse
the incoming message and then set FreeText fields accordingly?</span></p>

<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>

<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm">

<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt">From:</span></b><span lang="EN-US" style="font-size:10.0pt"> <a href="mailto:otrs-bounces@otrs.org" target="_blank">otrs-bounces@otrs.org</a>
[mailto:<a href="mailto:otrs-bounces@otrs.org" target="_blank">otrs-bounces@otrs.org</a>] <b>On Behalf Of </b>Marco Vannini<br>
<b>Sent:</b> Saturday, 21 November 2009 2:43 AM<br>
<b>To:</b> User questions and discussions about OTRS.<br>
<b>Subject:</b> [otrs] freefield autofill</span></p>

</div><div><div></div><div class="h5">

<p class="MsoNormal"> </p>

<p class="MsoNormal">Hi all,</p>

<div>

<p class="MsoNormal"> </p>

</div>

<div>

<p class="MsoNormal">Is there anyone that has an freefield autofiller just ready
and modifiable ? I mean something like a mysql trigger or something else that
parse incoming mail (so insert into) and take values and update the same record
?</p>

</div>

<div>

<p class="MsoNormal"> </p>

</div>

<div>

<p class="MsoNormal">thanks in advance.</p>

</div>

<div>

<p class="MsoNormal"> </p>

</div>

<div>

<p class="MsoNormal">MV</p>

</div>

<div>

<p class="MsoNormal"> </p>

</div>

<div>

<p class="MsoNormal"> </p>

</div>

</div></div></div>

</div>


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