Re: [otrs] Set DNS to OTRS directory

Thank you very much Chris. If no one else replies, I'll surely be waiting for your response. Thanks //M On Mon, Apr 30, 2012 at 2:32 PM, Chris Arnold wrote:

Hi Muhammad! What we did, I believe, was a rewrite in the host.conf file. So, access to helpdesk.domain.com rewrites to helpdesk.domain.com/otrs/customer.pl. I can't give you an example right now as I am at a client site but I can get that to you in about 3 hours or so (if nobody else replies here).

Sent from my iPhone.

On Apr 30, 2012, at 8:17 AM, Muhammad El-Sergani wrote:

Hi all,

I know this is more of an HTTPD question, rather than OTRS - or so I believe. But I think you are more than capable of replying back with the answer in no time.

We used to call our OTRS server using the server IP, and not that currently the server holds nothing but OTRS in the default RPM installation directory; */opt/otrs*. We recently acquired added a DNS record support.company.com and pointed that to the OTRS server.

Running CentOS and HTTPD, of course typing the domain name shows the default Apache welcome screen, we have to add */otrs/index.pl* to access the server. Is it possible to access our OTRS by just going to the domain name?

Thanks //M

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs