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From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of adrian guevara
Sent: Monday, June 02, 2008 7:30 AM
To: User questions and discussions about OTRS.org
Subject: [otrs] queue view

Hi,

Is there a way to make the queues (and the tickets that fall on them) appear persistently on the queue view page? From what I've seen, when a ticket in a certain queue is locked, it disappears from the queue itself. I'm thinking I can use this so that an agent can see what other agents are working on.

Thanks in advance!