RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -

Thank you Laurent! Yes, it is set there? It is also set in ZZAuto.pm This is quite frustrating! _____ From: Laurent Minost [mailto:lminost@denyall.com] Sent: Tuesday, July 17, 2007 10:46 AM To: User questions and discussions about OTRS.org Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Hi, You probably already have a FQDN set under your configuration file : $Self->{'FQDN'} = 'yourhost.example.com'; Did you check on Kernel/Config.pm configuration file please ? Laurent Le mardi 17 juillet 2007 à 11:37 -0400, Sanson, Rick a écrit : Thank you! The problem is that it doesn't save... After making the change in sysconfig/framework/core/FQDN and then click "Update" at the bottom of the page, the page then refreshes to have "fc4" in the FQDN field and not what I changed to. Under the FQDN field the default is my actual FQDN (DEFAULT: helpdesk.domainname.com) The check-box on the left of the section is grey. I have about 4 hours trying to fix this problem! This is a OTRS 2.1.1 Virtual Appliance -----Original Message----- From: Gabriele D'Andrea [mailto:gabriele.dandrea@ecohmedia.com] Sent: Tuesday, July 17, 2007 10:26 AM To: User questions and discussions about OTRS.org Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - X-Novomaris-Novomaris MailScanner-Information: Please contact the ISP for more information X-Novomaris-Novomaris MailScanner: Found to be clean X-Novomaris-Novomaris MailScanner-From: otrs-bounces@otrs.org X-Spam-Status: No The easiest way to change the FQDN, is to change it in SysConfig -> Framework -> Core (without having to edit config files manually) SysConfig is accessible via web interface, in the Admin Area. Gabriele ----- Original Message ----- From: "Sanson, Rick" To: "otrs" Sent: Tuesday, July 17, 2007 4:40 PM Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Thanks! The problem is that the change is not being saved and I dont know what file is used to define "Core". Any ideas? -----Original Message----- From: Nils Breunese (Lemonbit) [mailto:nils@lemonbit.nl] Sent: Tuesday, July 17, 2007 8:12 AM To: User questions and discussions about OTRS.org Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Rick Sanson wrote:

Where is the "OTRS_CONFIG_FQDN" set?

uses the FQDN that you set as the value of $Self-> {'FQDN'} in ~otrs/Kernel/Config.pm (or using SysConfig you can set it under Framework -> Core).

I have set it in otrs/Kernal/Config.pm and in ZZZAuto.pm but the real FQDN never appears in any responses.

What did you set exactly? And what do you get? Nothing, http:///? Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/