is there really nobody with any idea on this issue?

Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Patrick Schiess
Gesendet: Freitag, 12. September 2008 11:30
An: 'User questions and discussions about OTRS.org'
Betreff: [otrs] internal notes don't have to be printed

hi,

does anyone of you guys know, if there is a way to define which content of a whole ticket should be printed into a pdf file or not? e.g. we don’t want to print the internal notes of a ticket... is this possible?

thanks.

regards,

patrick.