Hi Josu,
some KIX4OTRS-features are:
- quick tickets (ticket templates) and import/Export of ticket templates, displaying of ticket templates can be limited to relevant agent groups
- re-use of article attachments within a ticket while ticket processing (e-mail-answers or notes)
- download of all attachments of a ticket as a zip-file
- deleting of all or selected attachments from a ticket view
- displaying of single Config Items can be limited to relevant agent groups
- CMDB search can be provided through ALL CI-classes (individual setting whether the search should be provided within common attributes or all attributes)
- saving and loading of CI graph (for example with personal alignment)
- search templates drop down in the toolbar includes now all search templates of a service agent (for tickets, CMDB and FAQ)
- automatic subscription to search templates from a chosen search template category (individual setting)
- new sidebar “contact information” instead of customer information (individual setting: an agent can chose which contacts should be displayed: contact data from the chosen ticket article or linked persons)
- new sidebar “Dynamic Fields”, which provides editable information about Dynamic Fields (central configuration of the set of displayed Dynamic Fields needed, personal setting: selection of individually displayed Dynamic Fields from the configured set of DF)
- displaying of detail information for owner and responsible (by use of the loop symbol)
- complex filter possibilities in the sidebar “linked objects”
- the columns in the table “linked objects” can be set individually
- the order of tables in the tab “linked objects” can be changed individually via drag & drop
- displaying of personal article flags (for example ToDo) in the ticket lists
- filter possibilities based on the personal marks / flags as for example ToDo or Important
- displaying of the personal article marks / flags in the article details
- interactive CI graph for clear overview and quick link of further CIs and for easy navigation within the IT or technical landscape
- individually configurable column attributes within inventory lists in the CMDB
- individually configurable column attributes in the ticket list area in the dashboard
- hierarchical text modules for the clear sorting of single text modules within defined categories
- „Save as Draft“ for temporary storage of e-mail answers and notes as draft
- search templates pool for easy management of search templates for team leader and agents
- use of ticket templates within PostMaster-Filters for pre-classification of automatic e-mails from monitoring systems, etc. or direct assignment of automatic e-mails to check lists
- Dynamic Fields (DropDown, List, AutoComplete) based on object-references of the customer-, agent- and company data including automatic link between person and a ticket
- extended customer information board for showing the assigned CIs of the customer (user)
- extended customer information board for showing detailed customer user view as in the ticket view
- mapping of Dynamic Fields with actions directly in the configuration of Dynamic Fields (allows choice of ticket actions directly in the DF configuration, allows setting DF as optional or obligatory)
- colour-coded marking of linked tickets due to ticket state
- colour-coded marking of tickets in the dashboard lists die to ticket state
- new tab for showing pictures / photos of a configuration item (CI) in the CI detailed view
- quick link in the CI detailed view and in the change management
- recognition and processing of external reference numbers from external systems
- copying of customer users and agents in the administration area
- quick link for objects with use of autocomplete functionality in the ticket tab "Linked objects"
- search templates in the dashboard area and as virtual queues
- individual marking of an article as for example ToDo and displaying of the marked articles as dashboard plug-in
- dynamic KIX-sidebar
- autocomplete function during ticket merging and ticket searching
- displaying or masking out of Dynamic Fields in accordance to workflow step due to the set ticket state or ticket type
- Switch-Button for quick switching between agent- and customer-frontend (without any additional login)
- comparing of CI version within CI detailed view
- ticket tab "ticket core data" and "attachments"
- assigned CIs while ticket processing and ticket creating
- article-related function button "article copy / move / delete" in the ticket view, single functions can be masked out in accordance to the permission conception
- article-related function button "edit article" in the ticket view, function can be masked out in accordance to the permission conception
- ticket-related button "merge customer tickets" which displays all open tickets of a customer and allows to merge the marked one with each other
- ticket-related button "empty mail" in the ticket view for sending an empty mail (independently from the answer templates)
- escalation view in the queue view
As you can see, there are a lot of new features in KIX4OTRS. Some of them have the same functions as OTRS-AG-AddOns, some of them are included in the OTRS Business Solution. KIX4OTRS features come from projects we make, from community suggestions and our ideas.
Next to KIX4OTRS, which is the biggest OTRS module ever, we also deliver further OTRS modules like import-export-extensions or DynamicFieldRemoteDB which enables displaying, updating and storing data from external databases in OTRS for free or ITSM-CI-AttributeCollection:
http://www.cape-it.de/en/download/free-additional-otrs-modules.html
If you wish to be up to date with the release notes, please subscribe to our newsletter or follow us in social media.
Kind regards,
Anna
** Maintenance: Integration, flexibility, security, functionality for OTRS **
** http://www.cape-it.de/en/products/otrs-maintained-modules.html **
Anna Brakoniecka
c.a.p.e. IT GmbH - ...cape it easy
Schönherrstr. 8, D-09113 Chemnitz
http://www.cape-it.de/
Tel: +49 371 27095 620
Fax: +49 371 27095 625
AG Chemnitz - HRB 23192
Geschäftsführer Rico Barth, Thomas Maier
-----Ursprüngliche Nachricht-----
Von: otrs-request@otrs.org
Gesendet: Mi 21.01.2015 12:56
Betreff: otrs Digest, Vol 76, Issue 17
An: otrs@otrs.org;
Send otrs mailing list submissions to
otrs@otrs.org
Message: 1
Date: Tue, 20 Jan 2015 15:18:18 +0100
From: Josu Lazkano <jlazkano@grupok35.com>
Subject: Re: [otrs] KIX4OTRS
To: "User questions and discussions about OTRS." <otrs@otrs.org>
Message-ID:
<CAD=us4kBWfZvaDscaOjtqOavJvkbXo=Goavvv7BBaX5YU_YB2A@mail.gmail.com>
Content-Type: text/plain; charset=UTF-8
Thanks Anna,
I will wait for it.
Could you explain which features has KIX4OTRS? I need to migrate a
OTRS server with ITSM and KIX modules. But I don't know why we use KIX
in the OTRS.
Regards.
2015-01-16 11:02 GMT+01:00 Anna Brakoniecka <anna.brakoniecka@cape-it.de>:
> Hello Josu,
>
>
>
> KIX4OTRS 7 for OTRS 4 is planned to be released in March 2015. We have
> always a short delay to OTRS versions, because we
>
> 1) wait until the new version is really stable (including sending
> suggestions for bugfixes)
>
> 2) need time for porting and test, KIX4OTRS includes a lot of additional
> functions, so it takes a little time to deliver a proper module.
>
>
>
> You can deinstall KIX4OTRS anytime you wish, however, you'll delete all
> KIX-tables with it and you lose your KIX-configuration and all KIX-functions
> (as text modules, ticket templates, CI graph, CI comparing, etc.). If you
> however create a new folder in your OTRs system and shift KIX4OTRS there,
> you can upgrade your OTRS system at OTRS 4 and work without KIX4OTRS at
> first, and you can update KIX4OTRS later. You won't lose your
> KIX-configuration then.
>
>
>
> List of the crucial KIX4OTRS functions can be found online:
> http://www.cape-it.de/en/products/service-management-system-kix4otrs-eng/functions-listed-after-kix-version.html
>
>
>
>
>
> Kind regards,
>
> Anna Brakoniecka
>
>
>
>
>
> ** Support / Update-Service / Maintenance **
>
> ** http://www.cape-it.de/support **
>
>
> Anna Brakoniecka
> c.a.p.e. IT GmbH - ...cape it easy
>
> Sch?nherrstr. 8, D-09113 Chemnitz
>
> http://www.cape-it.de/
> Tel: +49 371 27095 620
> Fax: +49 371 27095 625
> AG Chemnitz - HRB 23192
> Gesch?ftsf?hrer Rico Barth, Thomas Maier
>
>