In the Admin Interface, under Customer management, select Customers <-> Services. Click the Edit default services button.

On 05/19/2011 10:08 AM, Stefan Bauer wrote:
How to do this?
 
I'm having serious problems to figure out the correct places to make such configuration changes.
 
Thanks
 
Stefan
 
Original Message     
   processed by David.fx 
Subject: 
Re: [otrs] Service Option missing on new tickets - customer.pl (19-Mai-2011 14:52)
From:    
To:      
 
Did you assign the services to the customers, either individually or as the default for all customers?

On 05/19/2011 06:03 AM, Stefan Bauer wrote:
Hi folks,
 
we just moved from otrs 2.4 to current 3.0. Unfortunately at the customer.pl site, we're now missing the field Service.
 
I see all of our 50 services in the Service-Tab in index.pl. All of our services are marked valid as well.
 
Any ideas are greatly appreciated.
 
thanks
 
stefan

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