Hi,
I'm pretty sure this is not possible without coding. You could build a script that reads the value and include it.
Regards
Daniel Litzbach
Technical Support
Com-Sys ...Connecting Technology To Success.
Communication Systems Ges. für Netzwerktechnik mbH
Im Geisbaum 17 B - D-63329 Egelsbach
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Am 25.09.2013 um 12:09 schrieb "Claudio Kuenzler" mailto:napsty@gmail.com>:
Dear list,
I hate to repost an old topic, especially when created by myself, but I wonder if really anybody has an idea how to solve that request?
Is there a specific setting or would manual patching be required?
Thanks
On Sat, Sep 7, 2013 at 11:51 AM, Claudio Kuenzler mailto:napsty@gmail.com> wrote:
Hello OTRS folks,
Is it possible to show the "Accounted time" of a ticket in the customer's view of the ticket?
The agent can see it in the Ticket Information on the right side:
"Accounted time: 30"
While the customer, for the same ticket, only can see the following information:
- State
- Priority
- Queue
It would be great, if the accounted time of the ticket can be added into the customer's view of the ticket information.
Thanks,
Claudio
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