Hi Micheal,

 

Thank you so much for your mail. I dun have any email setup in Admin>Postmaster Mail Account, I tried to setup my email but there is only pop3 and IMAP option, mine is an exchange account how do I add it in?

 

Thanks.

 

Regards,

Zak

 

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michael Mayaka
Sent: Tuesday, December 08, 2009 2:50 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] email to queue

 

Have you set up the e-mail under Admin>Postmaster Mail Account?

 

Michael



From: Mohamed Zakaria <mohamedzakaria@msiships.com>
To: User questions and discussions about OTRS. <otrs@otrs.org>
Sent: Tue, 8 December, 2009 9:03:40
Subject: [otrs] email to queue

Hi,

 

In my OTRS system, I am able to sent emails out. I have a few queues setup and all the queues are linked to the same email address. When I send a email to that email , it does not auto-generate a ticket anywhere. How do I overcome this?

 

Regards,

Zak

This email is confidential and intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing or copying of this email is strictly prohibited. If you have received this email in error please contact the sender.

 

This email is confidential and intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing or copying of this email is strictly prohibited. If you have received this email in error please contact the sender.