[otrs] Scraping data from email ticket submission into TicketFreeKey

21 Apr 2006

      Hello,
I'd like to know if there is a way to scrape the email for a regex pattern
and take the result into TicketFreeKey?

So my email might have in it:

Order: 28347284
Priority: high
Due Date: 12/04/2006

I'd like to put this data into TicketFreeKey or into relevant fields.

Any ideas? I can't find a way to do it... I know there are ways to do some
of this with custom headers, but that's not so practical.

Thanks,
Brett

Brett N