Re: [otrs] Any way to exclude system articles from being counted as unread?

The toolbar shows count for tickets with unread articles (a ticket is counted only once, regardless of how many unread articles it has). It seems there's a config, Ticket::NewArticleIgnoreSystemSender, that controls if a ticket should be marked as read when it has unread system articles. I'll try enabling this config and see if that works. On Fri, Jun 28, 2013 at 2:07 PM, Bogdan Iosif wrote:

Hi list,

Is there any configuration that would prevent unread system articles from being counted as such and thus shown in counters from toolbar?

Thanks, Bogdan