Re: [otrs] Notification for notes

Hi Alex, On Fri, Nov 14, 2003 at 12:44:22PM +0000, Alex French wrote:

Two quick questions about agent notes added via the web interface:

- Is there an easy way to have a notification sent to all group members when a note is added (like for email followups)

No, just to the owner.

- Is there a way to make the latest note be shown in the queue view, like emails are?

No, because the last customer article is shown in the queue view.

Alex

Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388