Hi, dvg schrieb:
Hello!
I am new to this list, but not new to OTRS.
I am running version 1.1.3 which I installed from RPM. I now wish to update to a more modern version. The UPGRADING file in the source gives instructions for updating from 2.1 to 2.2. However, I have no idea how to get to 2.1 or if that is even necessary. What should my upgrade path be? I am hoping I don't need to upgrade to every interim release.
I don't know your old version, but let me try... Really much work for you! * Make a backup of your otrs-db * Update you db with applying all the sql-update-scripts (you have to apply every update-file from subversion to subversion untill you reached your final version) * Make a brand new installation of you final OTRS version => now, you should have access to your data. * Customize your new version (via Config.pm and especially Sysconfig) Attention: your old system runs under iso-charset, your new on should run under utf-8. So you have to convert your DB to utf-8. Hope it helps. Bye, Alex