Yes it can access via IMAP and yes it will delete them, no there is no option to prevent it from doing this.<br><br>This has been asked a number of times on the list, if you need to keep a copy of the emails somewhere else you will need to use a separate mailbox for that purpose and have the incoming email delivered to both the &quot;archive&quot; mailbox and the mailbox OTRS is collecting from.<br>
<br>Steve<br><br><br><br><div class="gmail_quote">On 2 February 2012 09:46, Muhammad El-Sergani <span dir="ltr">&lt;<a href="mailto:msergani@gmail.com">msergani@gmail.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="ltr">Hi all,<div><br></div><div>Does using OTRS to access emails via IMAP, delete them from the mail server?</div><div>If yes, is there anyway to keep them there?<br clear="all"><div dir="ltr"><div><br></div><div>

Thanks</div><span class="HOEnZb"><font color="#888888"><div>//M</div></font></span></div><br>
</div></div>
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