Erik van Ast wrote :
I have a question regarding the stats in OTRS 2.4.7 and a question on upgrading OTRS 2.4.7 on OpenSuse 11.2 (KDE). We would like to generate a list of all open tickets in the system, but when I run the "List of open tickets, sorted by time left until response deadline expires" (10009) and I would like it in PDF form, I get it in PDF, but it's almost unreadable. Is there an easier way to get a list of open tickets with some info about the tickets into a PDF? Will there be a difference on this issue with OTRS 3?
Hi Erik, sorry, I don't know the answer, but I would like to recommend to post more details about this problem, especially in how far the PDf is almost unreadable.
My second question is how to easily upgrade my current version of OTRS 2.4.7 to the newest (2.4.9) and to OTRS 3 when it comes out in 18 days. Is there a package I can run which will upgrade it, or are there online repositories which can automatically upgrade to the newest version? I have a Windows background, so I'm not familiar with all the OpenSuse/Linux commands...
The minor OTRS updates (within a branch, e.g. 2.4.x) are always just file updates. So you should be able to simply update the package via yast or rpm command or update your files manually with the files form the source package. The upgrades to a new branch (e.g. 2.4.* -> 3.0) usally require database modifications and more. So you will then find a readme containing upgrade instructions and database scripts. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de