Re: [otrs] Question about Upgrade

Hi Parag, On Wed, May 9, 2012 at 11:56 PM, Parag Bhalerao wrote:

I am currently using OTRS 3.0.0 beta7. I will install new system on another server with 3.1.4. After install, is there a way to copy entire configuration from old system to the new one? I don’t need any tickets, but I need to copy all the settings, queues, agents, services, SLAs, auto replies, etc. Can this be done? If so, how?

The best way to do this is to perform a regular 'upgrade' as mentioned in the documentation, and then create a Generic Agent job to delete all your tickets. -- Mike