Hello Stefanie, First option: you can send your patcht o the developers of OTRS and hope that it will be included in the next release. I think that will only do for bugfixes and enhancements that others will have a benefit from. Second option: (this only works for layout modifications) create a template and make it the default. This will not be protected if OTRS decides to change the layout api though, which happens very rarely (but did from 2.4 to 3.0). Third option: create a diff for the changes and try to apply your diffs after an upgrade. Regards Jan Dreyer Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von S.Krueger@aswo.com Gesendet: Dienstag, 26. Juni 2012 09:22 An: otrs@otrs.org Betreff: [otrs] Save individual package modifications Hi ! is it possible to create individual modifications and save them for updates ? For example : I changed the lenght of the displayed FAQ titles in the file "/Kernel/Output/HTML/Standard/AgentFAQOverviewSmall.dtl" We´re using the FAQ package 2.0.7 How can I protect this modifications for the next updates ? Is that possible ? Stefanie