Re: [otrs] Permission problems

Can't anyone help PLEASE ! I'm still getting the Forbidden page when trying to access .../otrs/installer.pl what should be the httpd.conf file settings be if i use nobody as the User/Group, and that I have a <VirtualHost> already configured for the particular domain. The document root for this virtual domain is /home/wardmedi Now otrs is installed in /opt/otrs What is the proper settings to insert in the <Virtual Host> tag so that when accessing wardmedia.com/otrs and wardmedia.com/otrs-web, that it goes to the proper /opt/otrs... Here is a copy of the <Virtual Host> tag: ServerAlias www.wardmedia.com wardmedia.com # Added for OTRS Alias /otrs-web /opt/otrs/var/httpd/htdocs/ ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/ # End of Addition ServerAdmin webmaster@wardmedia.com DocumentRoot /home/wardmedi/public_html BytesLog domlogs/wardmedia.com-bytes_log ServerName www.wardmedia.com ScriptAlias /cgi-bin/ /home/wardmedi/public_html/cgi-bin/ <IfModule mod_php4.c> php_admin_value open_basedir "/home/wardmedi:/usr/lib/php:/usr/local/lib/php:/tmp" </IfModule> User wardmedi Group wardmedi CustomLog domlogs/wardmedia.com combined </VirtualHost> ----------------------> Nelson Pereira www.Ott-Motorcycles.ca ----- Original Message ----- From: "nelson pereira" To: "User questions and discussions about OTRS." Sent: Wednesday, October 15, 2003 2:10 PM Subject: Re: [otrs] Permission problems

set to otrs:otrs and 755 ----------------------> Nelson Pereira www.Ott-Motorcycles.ca

----- Original Message ----- From: "Covert, Jake" To: "User questions and discussions about OTRS." Sent: Wednesday, October 15, 2003 1:42 PM Subject: RE: [otrs] Permission problems

...

What are the permissions on this file?

-----Original Message----- From: nelson pereira [mailto:npereira@videotron.ca] Sent: Wednesday, October 15, 2003 1:38 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Permission problems

Anyone? PLease !

I need to get this working, can't anyone help? ----------------------> Nelson Pereira www.Ott-Motorcycles.ca

----- Original Message ----- From: "nelson pereira" To: Cc: Sent: Wednesday, October 15, 2003 9:51 AM Subject: [otrs] Permission problems

...

Installed OTRS as per docs as root. Needed modules are installed. Created the user otrs with Primary group otrs and secondary nobody (webserver user and group is nobody) Executed the line as root: /opt/otrs/bin/SetPermissions.sh /opt/otrs otrs nobody otrs nobody output was : SetPermissions.sh <$Revision: 1.18.2.1 $> - set OTRS file permissions Copyright (c) 2002 Martin Edenhofer Setting file permissions... chown -R 0:0 /opt/otrs chown otrs:otrs /opt/otrs chown otrs:otrs /opt/otrs/.fetchmailrc chmod 0710 /opt/otrs/.fetchmailrc chown otrs:otrs /opt/otrs/.procmailrc chmod 0644 /opt/otrs/.procmailrc chown otrs:otrs /opt/otrs/.mailfilter chmod 0600 /opt/otrs/.mailfilter chown -R otrs:nobody /opt/otrs/var/ chown -R nobody:nobody /opt/otrs/var/sessions/ touch && chown otrs:nobody /opt/otrs/var/log/TicketCounter.log chmod -R 755 /opt/otrs/bin/ (chown && chmod 700) otrs:0 /opt/otrs/bin/DeleteSessionIDs.pl (chown && chmod 700) otrs:0 /opt/otrs/bin/UnlockTickets.pl (chown && chmod 700) otrs:0 /opt/otrs/bin/otrs.getConfig

When trying to login to http://www.myhost.com/otrs/installer.pl

keep getting this error:

Forbidden You don't have permission to access /otrs/installer.pl on this server.

What am I missing? I did exactly as per documentation and this will not work! What are the permissions suppose to be on this file and directory? Is'nt the SetPermissions.pl file suppose to set the permissions?

PLEASE HELP !

----------------------> Nelson Pereira www.Ott-Motorcycles.ca

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...

http://www.otrs.de/

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