Hi Travis, On Mon, Apr 07, 2003 at 04:50:58PM -0700, ------@cloudmark.com wrote:
We are currently evaluating OTRS. I was wondering if any of the current users are allowing their customers to manage their own tickets - view status and history. Everyone I have seen so far is only receiving submissions via a form and replying via email. I believe OTRS has this functionality, but I haven't seen anyone using it. If an OTRS user is utilizing the customer interface, please direct me to your support site. I would like to see what the OTRS solution looks like from the customer's perspective. Thanks for your help.
I think you are looking for the customer interface: http://demo.otrs.org/otrs/customer.pl
Travis Murdock
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce Schneier