[otrs] Customer User Back End

14 Oct 2008

      Hi,

We have OTRS 2.2 tied into an external mysql table of customer records (see
config below).  

When an email comes in, it is automatically associated with the correct
customer id.  When I click on that customer ID, I am brought to a screen
entitled "Change customer of ticket".  Below it gives me a place to search
for a new customer, a box entitled "customer data" and then the history of
the customer (all previous support tickets).

My question is: what is supposed to show in the "customer data" box?  It
always says "none".

Thanks for your help.  We love OTRS!

Ted Young

My CustomerUser config (note that we don't have a password field since we do
not allow our customers to log into OTRS):

      $Self->{CustomerUser} = {

            Name => 'CEAS',

            Module => 'Kernel::System::CustomerUser::DB',

            Params => {

                  Table => 'ceas.CEAS__OTRS__Customer',

            },

            CustomerKey => 'email',

            CustomerID => 'customer_id',

            CustomerValid => 'valid_id',

            CustomerUserListFields => ['first_name', 'last_name', 'email',
'customer_id'],

            CustomerUserSearchFields => ['login', 'last_name',
'customer_id'],

            CustomerUserSearchPrefix => '',

            CustomerUserSearchSuffix => '%',

            CustomerUserSearchListLimit => 250,

            CustomerUserPostMasterSearchFields => ['email'],

            CustomerUserNameFields => ['first_name','last_name'],

            ReadOnly => 1,

            Map => [

                  [ 'UserFirstname',  'Firstname',  'first_name',  1, 1,
'var', '', 0 ],

                  [ 'UserLastname',   'Lastname',   'last_name',   1, 1,
'var', '', 0 ],

                  [ 'UserLogin',      'Username',   'login',       1, 1,
'var', '', 0 ],

                  [ 'UserEmail',      'Email',      'email',       0, 1,
'var', '', 0 ],

                  [ 'UserCustomerID', 'EID', 'customer_id', 0, 1, 'var', '',
0 ],

                  [ 'ValidID',         'Valid',     'valid_id',    0, 1,
'int', '', 0 ],

            ],

      };