[otrs] Starting with ITSM 1.3

Folks, I've got a system setup on a windows VM. I'm trying to create a new phone ticket and assign a service to it. I have configured a few services, but I can't assign a ticket to them. The services don't show up in the service drop down when creating a new ticket or editing one. Is more configuration required that I'm missing? It seems that type drives Service / SLA drop down, but I don't see any way to link these. Any help starting out appreciated! System Windows 2003 Server VM OTRS 2.4.5 via win installer ITSM 1.3.2 all packages installed