Re: [otrs] Activate responsible icons

sysconfig - group ticket - subgroup core::ticket - setting Ticket::Responsible=Yes Regards, Jim

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"Caspar Kennerdale" 3/20/2009 12:33 PM >>> Hello

We have started to use the responsibility features, however I done seem to be able to activate the icon in the upper part of the user interface which allows you to view all tickets for which you are responsible. Can anyone tell me where to activate this in the sysconfig please? If it is any help none of the other icons appear either - watched tickets, new message and locked tickets. I assumed it would be one of these, but no joy Frontend::Agent::LinkObject2::MenuModule <http://www.centaur2.co.uk/otrs/index.pl?Action=AdminSysConfig&Subaction=Edi t&SysConfigSubGroup=Frontend::Agent::LinkObject2::MenuModule&SysConfigGroup= Framework> 2 Framework Frontend::Agent::ITSMConfigItem::MenuModule <http://www.centaur2.co.uk/otrs/index.pl?Action=AdminSysConfig&Subaction=Edi t&SysConfigSubGroup=Frontend::Agent::ITSMConfigItem::MenuModule&SysConfigGro up=ITSM> 6 ITSM Frontend::Agent::ITSMLocation::MenuModule <http://www.centaur2.co.uk/otrs/index.pl?Action=AdminSysConfig&Subaction=Edi t&SysConfigSubGroup=Frontend::Agent::ITSMLocation::MenuModule&SysConfigGroup =ITSM> 3 ITSM Frontend::Agent::ITSMSLA::MenuModule <http://www.centaur2.co.uk/otrs/index.pl?Action=AdminSysConfig&Subaction=Edi t&SysConfigSubGroup=Frontend::Agent::ITSMSLA::MenuModule&SysConfigGroup=ITSM

2 ITSM Frontend::Agent::ITSMService::MenuModule <http://www.centaur2.co.uk/otrs/index.pl?Action=AdminSysConfig&Subaction=Edi t&SysConfigSubGroup=Frontend::Agent::ITSMService::MenuModule&SysConfigGroup= ITSM> 3 ITSM Frontend::Agent::Ticket::MenuModule <http://www.centaur2.co.uk/otrs/index.pl?Action=AdminSysConfig&Subaction=Edi t&SysConfigSubGroup=Frontend::Agent::Ticket::MenuModule&SysConfigGroup=ITSM> 2 ITSM Frontend::Agent::Ticket::MenuModule <http://www.centaur2.co.uk/otrs/index.pl?Action=AdminSysConfig&Subaction=Edi t&SysConfigSubGroup=Frontend::Agent::Ticket::MenuModule&SysConfigGroup=Ticke t> 17 Ticket Frontend::Agent::Ticket::MenuModulePre <http://www.centaur2.co.uk/otrs/index.pl?Action=AdminSysConfig&Subaction=Edi t&SysConfigSubGroup=Frontend::Agent::Ticket::MenuModulePre&SysConfigGroup=Ti cket> 8 Ticket Thanks Caspar If this message is a valid email, you can request that future messages from this source be processed normally through the email system by visiting http://www.ncmail.net/whitelist_procedures.htm ----------------------------------------------------------------------------- E-Mail correspondence to and from this sender may be subject to the North Carolina Public Records Law, and may be disclosed to third parties. ------------------------------------------------------------------------------