Can somebody help me on this, I really need this.

Praneeth Katru

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Praneeth Katru
Sent: Thursday, February 07, 2013 7:39 PM
To: otrs@otrs.org
Subject: [otrs] Resetting a Dynamic Field when Escalation Update timer resets

Hello,

I have created a Dynamic Field for managing multiple escalation levels which is working fine.

But I want to change its value to a preset value whenever escalation update timer is reset. How can this be accomplished?

Thanks

Praneeth Katru