
18 Apr
2007
18 Apr
'07
6:44 a.m.
Hi ! To allow to write notes into all queues, some agents group have RW rights for these groups. Same group creates new tickets in 2 input queues. In "New Phone" form in field "for" thay can see all 10 queues. It' s possible to limit list of groups to reduce input errors ? How this can be done ?