What the
issue that Bis and I are trying to solve is that many of the tickets come in
with far from clear subject lines, so to be able to edit these would
significantly help in organizing the work flow (and there are a lot of tickets)
We can
see you can add notes and give each a subject line, but when referring to the
tickets themselves it seems we are stuck with the original one
From:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Obee, Daniel
Sent: 11 February 2009 13:00
To: User questions and discussions
about OTRS.
Subject: Re: [otrs] Editing the
subject line of a ticket
The ticket title
can be edited in the freefields.
Greets
Daniel
Von: otrs-bounces@otrs.org
[mailto:otrs-bounces@otrs.org] Im Auftrag von
Patrick Schiess
Gesendet: Mittwoch, 11. Februar
2009 13:35
An: 'bis_d@yahoo.co.uk'; 'User
questions and discussions about OTRS.'
Betreff: Re: [otrs] Editing the
subject line of a ticket
as far as i know,
there is no way to this through the webclient... however you could edit the
title in the database, but this is not a official way...
regards,
patrick.
Von:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von bis
Gesendet: Mittwoch, 11. Februar
2009 13:08
An: otrs@otrs.org
Betreff: [otrs] Editing the
subject line of a ticket
|
Good morning The problem I am having is that the subject lines of
the tickets which come in are very random. What we would like is for the person distributing
the tickets to be able to edit the subject line to something more directly
relevant so that when we look at the Queue View the list of tickets displays
the relevant (edited) subject lines rather than the original ones. Is it possible to edit the subject line of a ticket
in this way? Thanks a lot for your help Bis |
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